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How to Order

Step 1:

Browse the site and click on materials you would like to order. Insert the quantity you would like to order and click on ‘Add to cart’.

 

Step 2:

When you have finished choosing the materials you want to buy, click on ‘View cart’ and then ‘Proceed to checkout’.

 

Step 3:

If you are a new customer, fill in your information at checkout. If you are not a new customer, just fill in your e-mail address and password. If you are an existing customer, but have not used this new site, you will need to create a new password.

 

Step 4:

Choose the way you would like to pay and then confirm your order.

 

Step 5:

You will receive a confirmation e-mail.

Shipping and Payment – Frequently Asked Questions

 

How long does it take to receive an order?

It normally takes between 3 and 7 working days. If there is any special delay, such as when materials are out of stock in Japan, we will contact you.

 

Is there a shipping charge?

Shipping is free for orders of 5,000 yen or more after discount and  before tax that are sent to a single location. There is a fixed shipping fee of 600 yen + 48 yen tax for smaller orders.

 

Only part of my order has arrived, will I have to pay extra shipping for the second delivery?

No, you won’t.

 

How can I pay?

Most customers pay by cash on delivery, credit card or PayPal. There is no extra charge for any of these. 

 

I need an official receipt, How can I get this?

Please let us know in the comments section when you check out. 

 

Can I pay by bank transfer?

Institutions such as elementary schools, high schools . . . can pay through the bank after receiving an invoice. To do this, it is necessary to open a new account on the site with a new email address. Please note that we send out invoices at a fixed time each month, so you may not receive the invoice straight after your order.