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Shipping and Payment Information
Frequently Asked Questions
How long does it take to receive an order?
It normally takes between 3 and 7 working days. If there is any special delay, such as when materials are out of stock in Japan, we will contact you.
Is there a shipping charge?
Shipping is free for orders of 5,000 yen or more after discount and before tax that are sent to a single location. There is a fixed shipping fee of 600 yen + 48 yen tax for smaller orders.
Only part of my order has arrived, will I have to pay extra shipping for the second delivery?
No, you won’t.
How can I pay?
Most customers pay by cash on delivery, credit card or PayPal. There is no extra charge for any of these.
I need an official receipt, How can I get this?
Please let us know in the comments section when you check out.
Can I pay by bank transfer?
Institutions such as elementary schools, high schools . . . can pay through the bank after receiving an invoice. To do this, it is necessary to open a new account on the site with a new email address. Please note that we send out invoices at a fixed time each month, so you may not receive the invoice straight after your order.