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Shipping and Payment Information

Frequently Asked Questions


How long does it take to receive an order?

It normally takes between 3 and 7 working days. If there is any special delay, such as when materials are out of stock in Japan, we will contact you.


Is there a shipping charge?

Shipping is free for orders of 5,000 yen or more after discount and  before tax that are sent to a single location. There is a fixed shipping fee of 600 yen + 48 yen tax for smaller orders.


Only part of my order has arrived, will I have to pay extra shipping for the second delivery?

No, you won’t.


How can I pay?

Most customers pay by cash on delivery, credit card or PayPal. There is no extra charge for any of these. 


I need an official receipt, How can I get this?

Please let us know in the comments section when you check out. 


Can I pay by bank transfer?

Institutions such as elementary schools, high schools . . . can pay through the bank after receiving an invoice. To do this, it is necessary to open a new account on the site with a new email address. Please note that we send out invoices at a fixed time each month, so you may not receive the invoice straight after your order.